Privacy Policy
T&H Catering Pty Ltd trading as Taylor and Holmes
Last updated: 15 th of August 2025
T&H Catering Pty Ltd trading as Taylor and Holmes (“Taylor and Holmes”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and interact with us.
1. Information We Collect
We may collect the following types of information when you use our services:
- Personal Information: Name, email address, phone number, billing/delivery address, payment details, and company details (if applicable).
- Order Information: Event details, menu selections, dietary requirements, and delivery instructions.
- Website Information: IP address, browser type, pages visited, time spent on our site, and cookies (see section 6).
2. How We Use Your Information
We use the information collected for purposes including:
- Processing and fulfilling your catering orders.
- Communicating with you about your order, account, or enquiries.
- Sending invoices, receipts, and payment confirmations.
- Improving our services, website, and customer experience.
- Complying with legal and regulatory obligations.
- Marketing our services (only if you have opted in to receive such communications).
3. Disclosure of Information
We may share your information with trusted third parties where necessary to provide our services, such as:
- Payment processors and financial institutions.
- Delivery and logistics providers.
- Professional advisers (accountants, lawyers, etc.).
- Technology service providers (e.g., website hosting, email, and data storage). We will never sell your personal information to third parties.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information only for as long as necessary to:
- Provide our catering services.
- Meet legal, accounting, or reporting requirements.
When no longer required, we will securely destroy or anonymise your information.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve site functionality and user experience.
- Analyse website traffic and performance.
- Remember your preferences. You can disable cookies through your browser settings, but this may affect functionality of our site.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Withdraw your consent to marketing communications.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
T&H Catering Pty Ltd trading as Taylor and Holmes
Email: [email protected]
Phone: 08 8354 1716
Address: 56 London Road, Mile End South 5031 SA, Australia
ABN: 15 659 150 768
